Frequently Asked Questions
Everything you need to know about shopping with Dave's New York
What is the standard shipping timeframe for domestic orders?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. You can initiate a return or exchange through our online portal or visit our Manhattan storefront.
Are the products sold on your website authentic?
Yes, Dave's New York is an authorized retailer for all brands we carry, including Carhartt, Levi's, and Red Wing. All merchandise is 100% authentic and sourced directly from the manufacturers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I determine my size for rugged workwear brands?
Workwear brands often run larger than standard fashion labels. We provide a detailed size guide on each product page to help you find the perfect fit based on your measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.